Hi there,
I have a little problem. I´m running OTRS 2.3.4 without ITSM and want to upgrade it to the new 2.4.3 with ITSM. Just in case that there are some problems, I´ve set up a test enviroment. The Upgrade worked fine for me, following the instruktion in the Upgrade file. But the tickets are not shown Properly in the ticket system. I just get to see the ticket number but the content is gone. When I look in the Admin Support Assessment I get the error message that the charset is latin1 instead of utf8. Now I would like to know if there is a possibility to convert the DB to utf8 without loosing all the tickets in the system.


Mit freundlichen Grüßen / Kind regards
Markus Moj
Technik

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