Thank you all for your answer, I will try to ask for a new adress... One additionnal question, what is for your the advantage of fetchmail and procmail compared to pop3? Thanks. -----Message d'origine----- De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Paul Puschmann Envoyé : jeudi 16 novembre 2006 08:38 À : otrs@otrs.org Objet : Re: [otrs] POP3: no delete On Wed, Nov 15, 2006 at 10:55:45AM -0600, Nathan Campbell wrote:
I needed the same thing, so I setup a second email account and that is what OTRS pulls from. All emails sent to the real address are stored in the mailbox and copied to the second address. It works perfectly.
Yes, it depends on the way you treat / store your emails. We'll do the following (not done yet): - create a pop3 / imap-account - redirect some "speaking" email-addresses like support@, product1@... to this account - use fetchmail to fetch emails and procmail to pipe them into otrs (after some additional spam checking) - create filters in otrs to sort emails into different queues during setup (and testing) we'll keep the mails in the pop-account. Paul -- : Please answer below the quote, use a realname and : use plain-text (no HTML). : Thank you. Bastien Leblanc Cellule Administration Peoplesoft Tel 30 23 34 ( ext: 01 56 33 01 69 ) Email: ext.cap-gemini.leblanc@sncf.fr