Re: Réf. : Re: [otrs] LDAP Customer Backend Authentification Question

20 Sep 2006


      Hi Franck,

franck.lamas@stp-presse.fr schrieb:
...
Well, I tried what you said, and the user can login with the mail 
address. The problem is that they don't see any tickets !
As I use also LDAP for the customer database backend (on the AgentTicket 
Form), I think I have to coordinate the twice things, but I don't know 
how to do it.
As written before, you have to set
...
...
$Self->{CustomerUser} = {
     # ...
     CustomerKey => 'mail',
     # ...
    }
to tell OTRS to use the mail-address as unique customer id.
Note that through your switch of identification from uid to mail, your 
OTRS-data perhaps may get inconsistent. But I think not in such a way 
that you shall not switch the customer-identification.
...
I had a look in the Ticket table and I've noticed that the customer_id 
and the customer_user_id are used to list the tickets by customer. But 
if I make changes in the table it doesn't work...
It works, believe me - you made some other mistake.

Bye, Alex
...
-----otrs-bounces@otrs.org a écrit : -----
Pour : "User questions and discussions about OTRS.org" 
    De : Alexander Scholler 
    Envoyé par : otrs-bounces@otrs.org
    Date : 20/09/2006 07:06AM
    Objet : Re: [otrs] LDAP Customer Backend Authentification Question
Hi,
franck.lamas@stp-presse.fr schrieb:
     > I use LDAP to let my customers authentificate in the system.
     >  
     > My users have to enter their userid and i'd prefer that they have to
     > enter their mail address. How can I achieve this ?
$Self->{'Customer::AuthModule::LDAP::UID'} = 'mail';
    $Self->{CustomerUser} = {
     # ...
     CustomerKey => 'mail',
     # ...
    }
# optional
    $Self->{'Customer::AuthModule::LDAP::UserSuffix'} =
    '@yourmaildomain.tld';
(That works fine on our installation.)
I think that the OTRS-login-name of the customer (you wish to use the
    mail-address) must be identical to the unique Identification of the
    customer (CustomerKey) within OTRS. I think you can not do any
    mapping like
    1) login with mail-adress,
    2) map mail-address to uid and use customer-uid within OTRS
>  
     > Thanks in advance
     > Franck
Bye, Alex
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