[otrs] Re: Active Directory/LDAP authentication problem

James, Post your config.pm. All you really need to post is the section that deals with LDAP. Looks like this is running on Windows? Mike

Message: 4 Date: Tue, 17 Jan 2006 15:46:43 -0800 From: "Hames, Joel" Subject: [otrs] Active Directory/LDAP authentication problem To: Message-ID: <49CB3434FAB899479558F6AF0F8D931802D512B3@tammail.tuhsd.edu> Content-Type: text/plain; charset="us-ascii"

I have made some progress in getting this working, but I now have this error on my customer login screen:

IO::Socket::INET: connect: Unknown error at D:/Programs/OTRS/otrs//Kernel/System/CustomerUser/LDAP.pm line 63.

I am not sure if this is an inability to connect problem, or if it is an inability to authenticate against Active Directory. I can post my config.pm, if necessary.

Thank you,

Joel Hames Director of Technology Tamalpais Union High School District jhames@tamdistrict.org (415) 945-3798