Message: 2
Date: Fri, 26 May 2006 12:46:58 +0200
From: "ced"
Subject: [otrs] Fw: ticket from mail
To:
Message-ID: <016301c680b1$b6b72360$84027a0a@mirko>
Content-Type: text/plain; charset="iso-8859-1"
Sorry,
I want that the mail sended from a customer to helpdesk@xxx.xx they come inserted automatically in the queue of otrs.
How can i do?
You have to carry out some configuration changes as given below:
1. Login as root user or admin user
2. Open Administrative menu
3. Under "Misc" menu option select "PostMaster POP3 Account"
4. Add your helpdesk@xxx.xx id along with password for POP3 Account. Ensure that your setup is having a POP3 server.
5. Under "Despatching:" option, select "Despatching by Selected Queue"
6. Select the appropriate queue under "Queue:"
That is all. It works. But there is one catch.
If you are id., helpdesk@xxx.xx is having old mails, then OTRS will try to pull the same and will try to acknowledge the same.
This in turn triggers lots of mails. I don't know how to fix this problem.
Thanks,
Prafulla Kumar
----- Original Message -----
From: Volker.Lipper@de.mecglobal.com
To: User questions and discussions about OTRS.org
Sent: Thursday, May 11, 2006 1:37 PM
Subject: Re: [otrs] Fw: ticket from mail
please dont write too much to describe your questions.
we all love good riddles.
couldnt you describe it with, hmmm, lets say six words?
Li
otrs-bounces@otrs.org schrieb am 11.05.2006 13:09:17:
Hi,
how can automatic insert the ticket (with a script???) send from a mail to a
help@xxx.xx into a list of my otrs ticket?
Thank
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