So, when someone goes to the customer.pl or index.pl website, even if they are logged into their computer with a AD domain user, the website will STILL prompt them for a username and password? Or does it automatically authenticate them?
They will still get prompted.
If you have to provide a login and password, is it your domain username (as it appears to be) and then instead of them having to store their password information in a SQL database, its just stored on the AD domain?
Yes. OTRS sends the entered username and password to the LDAP server for verification. OTRS does not store usernames or passwords locally.
Also, if the AD domain requires an account to access it, does this account have to have "privileges" to the ldap server? Or can it just be a user?
Any user will do.
Also, do I have to create EACH user within OTRS in order for an LDAP user to log in?
CUSTOMERS: No. AGENTS: Yes. Don't enter password information. -- Lars