[otrs] Locked Ticket View

First of all, thanks for the rapid replied so far... Second of all, I downloaded the 18M mbox file and searched through it to find my answer, but didn't find what I was looking for so I apologize if this question has in fact already been answered. That being said: Is there a way to make the "Locked Tickets" view look like the default "QueueView"? Meaning--the default agent QueueView state is a sort of 'semi-zoom' of the ticket. I'd like to see the same thing in Locked Tickets where I quickly have access to Responses, Change Queue and things like that without having to click the "Zoom" link first. Thanks! Scott Moore North Point Community Church www.northpoint.org