Richard, I am part of the default queues, raw, junk etc... in my preferences, however when I select the raw queue when creating a new ticket it does not fill in the drop-down for To:, I have to click All to get a list of users. Thanks! -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Richard Hinkamp - BeSite Sent: Wednesday, February 08, 2006 8:39 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Mapping queue names to users The dropdown has users who have the current queue selected in the "My Queues" part in preferences, iirc. Regards, Richard Lee A. Connell wrote:
When I enter a new ticket and I select the queue it is going to, how do I map that queue to specific user names? I want to be able to select a queue and then the owner drop-down list populates with the users I mapped. I did this before however I can't figure out how I managed to do that.
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