
27 Aug
2003
27 Aug
'03
4 p.m.
Hi, i need to move all tickets from one queue to another. What do i have to do with this ? # -- # [name of job] -> move all tickets from tricky to experts # -- 'move tickets from tricky to experts' => { # get all tickets with this properties Queue => 'oldqueue', States => ['new', 'open'], # new ticket properties New => { Queue => 'newqueue', }, }, I added this to a copy of GenericAgent, but it does not work, what am i doing wrong ? Has anyone a sample-script i could alter ? thxalot Dennis