Hi Everyone,

I need some help to build an ACL. I use OTRS 3.3.5.

The problem is the following: when th agent moves the ticket to another queue he/she remais the owner until some agent of the new queue locks the ticket, I'd to build an ACL to remove the ownership of the ticket when it is moved.

I don't know if it is possible.

Thanks for you time.

--

André Luiz C. e Cavalcante

Coordenador de Eleições

TRE-BA / STI / COELE

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