Interresting - The user I’m logged in as has r/w access to all groups, but the queue’s Group attribute is “Agents” I can’t see it.  When I changed the queue’s Group attribute to ‘users’ it works.

Agents is valid

Any other ideas?

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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Greg Horne
Sent: Tuesday, June 19, 2007 11:09 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Can't see my queues

A fast answer is Groups.  Login as an Admin and verify that you are a member of the group that the queue was made part of.

Greg Horne

GEH

GEHORNE

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Eugene Ventimiglia
Sent: Tuesday, June 19, 2007 10:53 AM
To: otrs@otrs.org
Subject: [otrs] Can't see my queues

Hello All -

I logged into my otrs system today to see no tickets, and on closer examination, realized that I can’t see some of my queues.  What would determine who can see which queues?

--e