get the answer,

  1. enable customer group feature.
  2. create customer group named customers.
  3. set the default customer group like customers, users,
  4. define the ACL like this;

$Self->{TicketAcl}->{'ACL-Name-1'} = {
        Properties => {
             # current ticket match properties
             CustomerUser => {
                     Group_rw => [ 'customers', ],
             },
     },
     Possible => {
             # possible ticket options
             Ticket => {
             Type => ['Incident','Incident::ServiceRequest',],
             Queue=> ['1st_Line','1st_Line::Desktop','1st_Line::Notes','1st_Line::Networking','1st_Line::Application','1st_Line::Telephone','ServiceRquest',],
         },
     },
     };

work fine..







On Tue, Apr 7, 2009 at 11:22 AM, Jeffery Chen Fan <jeffery9@gmail.com> wrote:

when i set the ACL,

$Self->{TicketAcl}->{'ACL-CustomerUser'} = {
    properties => {
        CustomerUser => {

        },
    },
    Possible => {
        Ticket => {
           
        },
    };
  

System report.

Software error:

Undefined subroutine &Kernel::Config::Load called at d:/OTRS/OTRS//Kernel/Config/Defaults.pm line 2145.





2009/1/9 Lucio de Aquino Marinho <aquino@ecosistemas.com.br>

  I tried to do this with ACL without Sucess ,   you you had some tip , please share with us

Lucio de Aquino Marinho


Leonardo Certuche escreveu:
Hi,

I haven't done it, but I guess you can achieve it using ACLs http://doc.otrs.org/2.3/en/html/c1947.html
Let us know how it goes, now that I think about it, that makes a lot of sense and it would be nice to implement it.

Cheers,

2009/1/8 Camilo Vieira <camilo.vieira@navita.com.br>

Hi,

 

Does anyone know whether  it is possible to create different templates of "type" in admin interface to assign for each clients?

 

I intend to configure only "Incident" and "Service Request" for the customer and configure "Incident", "Service Request" and "Problem" for the help desk analysts.

 

Help me!

 

Camilo Vieira • Coordenador de Infra-estrutura de redes
Navita • Portais e BlackBerry • 55 11 3055-2001

 


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--
Leonardo Certuche
301 284 6250
leonardo.certuche@itcon-ltda.com
www.itcon-ltda.com
Medellín, Colombia

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--
Jeffery
___
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\/__/  






--
Jeffery
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