Hello,

Take a look at the DTL file of the form you're dealing with. It's at $OTRS_HOME/Kernel/Output/HTML/Standard. There you'll to find out what dynamic field is published

Regards,

Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia


On 13 June 2012 09:56, Juan Manuel Clavero Almirón <juanm.clavero@ibsalut.es> wrote:

Hi all,

I am trying to add MasterTicket Dynamic Field to the additional ITSM field screen.

I’ve added TicketFreeKey12 and TicketFreeText12 in  Ticket::Frontend::AgentTicketAddtlITSMField###DynamicField with no result.

To see if I was doing it right, I’ve added TicketFreeText14 (ImpactID) to this option… and it appears twice!

 

Anybody can help?

 

Kind regards,

Juan Clavero

 


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