Stefan Lesicnik wrote:
I'll appreciate any feedback on this issue of sending follow-up notifications to multiple owners. Thanks.
To me it sounds pretty logical that only the owner of a ticket receives notifications for a ticket when it is locked. Otherwise our agents would be receive tons of notifications for tickets that they are not working on, and what is that good for?
Sorry, not a solution to the problem, but I would like all agents to get notified about all tickets. We have a small company (only 5 staff) and would like to keep track of what everyone has done / is doing, regardless of who the owner is.
You could unlock a tickets after working on it. But then there is the risk of forgetting to unlock tickets. I believe there may be a way to completely disable locking? Although then there's the risk of multiple agents working on the same ticket without knowing it. Nils Breunese.