Re: [otrs] Customer view ticket status

Hello Mr. Iuculano,

Is there a way to allow users to view ticket status also if they are not registered? (Email ticket for example)

Yes, you can say in the Queues, write a Email to customer if status changed. Is that a Idea for you? with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!