Hello OTRS-Users,
i would like to write a OTRS-jabberbot which informs our team about
new tickets with a high priorities.
This prevents us to poll the ticketsystem the entire day and reduces
interruptions in our daily work
for low-priority tickets (which can be executed later).
My questions:
- Are there existing OTRS-jabberbots?
- Are there programming examples for fetching OTRS ticket infos
in python or perl?
- Where do i get detailed information about the
OTRS-webservice-interfaces?
- Do you have other suggestions?
Regards
Marc