so this will take care of the mysql databases as well? Is this an all encompasing otrs backup? all I would need to backup the required components of OTRS? IT Department @ Admin -Jesse -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Tyler Hepworth Sent: Thursday, June 10, 2004 12:02 PM To: User questions and discussions about OTRS. Subject: RE: [otrs] Properly Backing up OTRS Marshall28 wrote:
If I'm going to backup all of otrs so that I can restore in case of hard drive failure, should I just copy the /opt/otrs directory as well as do a "mysqldump --all-databases" to save the entire otrs database? I'm also curious where all the tickets are stored? Are these tickets all in the mysql database?
Take a look /opt/otrs/scripts/backup.sh. It will backup the DB and all of the critical system files needed. If you make changes to .dtl files or things in other locations, then you would want to dump additional directories, but the backup.sh should be enough to get you started. Hth, Tyler Hepworth _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/