I see, but then I’ve the following problem: in same ticket I’ve valid and invalid adresses. I would like to strip out the invalid ones, and keep the rest for process.

 

Is there a way to strip out the invalid addreses?

 

Thanks,

 

Edson

 

 

De: otrs <otrs-bounces@lists.otrs.org> em nome de Gerald Young <crythias@gmail.com>
Enviado: Thursday, December 7, 2017 11:36:49 AM
Para: User questions and discussions about OTRS.
Assunto: Re: [otrs] RES: How to remove a invalid address in OTRS 5
 
Try PostMasterFilter for moving From to Junk Queue where Generic Agent purges junk on a schedule. 

On Dec 7, 2017 8:25 AM, "Edson Richter" <edsonrichter@hotmail.com> wrote:

Sorry... incomplete message sent from my faulty mail client!!!

 

Sending again:

 

 

Hi!

 

Using OTRS 5.0.25 on Linux with MySQL.

 

In our ticket system, we would like our team to respond tickets for company e-mails only.

The team has been warned to remove invalid adresses, but nevertheless, I also would like to add a rule for OTRS to automatically remove any address @gmail.com, @hotmail.com, @outlook.com (the most obvious).

 

I know this is not perfect, but I can add more @domains later, making it more precise.

Can this be accomplishd in OTRS? Can I create a database trigger that strip this from the tickets?

 

Your help will be higly appreciated.

 

Regards,

 

Edson


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