On Thu, Jun 7, 2012 at 1:59 AM,
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Today's Topics:
1. PATCH/QuickFix: TicketNumber in new email ticket body
(Thomas Mueller)
2. Add CustomerName in Dashboard (OTRS 3.1) (ml ml)
3. Help - French Interface not complete translated
(S.Krueger@aswo.com)
4. Re: Help - French Interface not complete translated
(Leonardo Certuche)
5. How to close a ticket via PHP and SOAP? (Andy Wodfer)
6. Re: How to close a ticket via PHP and SOAP? (Roy Kaldung)
7. Re: How to close a ticket via PHP and SOAP? (Leonardo Certuche)
8. Re: Help - French Interface not complete translated
(Ugo Bellavance)
----------------------------------------------------------------------
Message: 1
Date: Wed, 6 Jun 2012 12:30:55 +0000 (UTC)
From: Thomas Mueller <thomas@chaschperli.ch>
Subject: [otrs] PATCH/QuickFix: TicketNumber in new email ticket body
To: otrs@otrs.org
Message-ID: <jqnihv$7cg$2@dough.gmane.org>
Content-Type: text/plain; charset=UTF-8
hi list
after not finding a way to include the TicketNumber into the mail body of a new email ticket, i've created a patch.
It replaces <OTRS_TICKET_TicketIdentification> in the mail body. signature does not work, as it gets repalced by "-" too.
- Thomas
--- otrs.orig/Kernel/Modules/AgentTicketEmail.pm.orig 2012-06-06 14:09:57.000000000 +0200
+++ otrs/Kernel/Modules/AgentTicketEmail.pm 2012-06-06 14:16:19.000000000 +0200
@@ -1144,6 +1144,12 @@
$GetParam{Body} .= "\n\n" . $Signature;
}
+ # CUSTOM-FIX
+ my $TicketHook = $Self->{ConfigObject}->Get('Ticket::Hook');
+ my $TicketHookDivider = $Self->{ConfigObject}->Get('Ticket::HookDivider');
+ $GetParam{Body} =~ s/(<|<)OTRS_TICKET_TicketIdentification(>|>)/\[$TicketHook$TicketHookDivider$Tn\]/g;
+
+
# lookup sender
my $TemplateGenerator = Kernel::System::TemplateGenerator->new( %{$Self} );
my $Sender = $TemplateGenerator->Sender(
------------------------------
Message: 2
Date: Wed, 6 Jun 2012 17:30:19 +0200
From: ml ml <mliebherr99@googlemail.com>
Subject: [otrs] Add CustomerName in Dashboard (OTRS 3.1)
To: otrs@otrs.org
Message-ID:
<CANFxOjASkMk79Yz_319PJzkZYpsQuUZ5mNGZOgnosQn1qzK6ZQ@mail.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1
Hello,
i would like to have a Customers Company Name column in my dashboard.
Using: <td>$QData{"CustomerID","26"}</td> works.
But <td>$QData{"CustomerName","26"}</td> seems to be Empty. Where do
i define the Customer Company Name?
I guess i need some sort of CustomerID -> CustomerName lookup somewhere?
Thanks,
Mario
------------------------------
Message: 3
Date: Wed, 6 Jun 2012 17:52:55 +0200
From: S.Krueger@aswo.com
Subject: [otrs] Help - French Interface not complete translated
To: otrs@otrs.org
Message-ID:
<OF2ED98933.4D3CFBCB-ONC1257A15.0056EB2C-C1257A15.00576A09@aswo.com>
Content-Type: text/plain; charset="iso-8859-1"
Hi !
I?ve a question about translating the OTRS interface into French.
We?ve users , who want to use the French interface.
During testing the system , I find out , that not the whole interface is
translated into French. (we use otrs version 3.0.11)
Is it possible to help translating the system or can we do it only on our
installed system ?
Maybe someone can give me an information about it .
Thanks :-)
Best regards, Stefanie Kr?ger
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Message: 4
Date: Wed, 6 Jun 2012 13:32:12 -0500
From: Leonardo Certuche <leonardo.certuche@itconsultores.com.co>
Subject: Re: [otrs] Help - French Interface not complete translated
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID:
<CAG67U_Sfvd0ErhfNwqX+DK9ZMWOuNv0xYHx+AMJ+VvZgnLSwHA@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
Hello,
You just have to improve the files /opt/otrs/Kernel/Language/fr*
Regards,
Leonardo Certuche
www.itconsultores.com.co
Medell?n, Colombia
On 6 June 2012 10:52, <S.Krueger@aswo.com> wrote:
> Hi !
>
> I?ve a question about translating the OTRS interface into French.
> We?ve users , who want to use the French interface.
> During testing the system , I find out , that not the whole interface is
> translated into French. (we use otrs version 3.0.11)
>
> Is it possible to help translating the system or can we do it only on our
> installed system ?
> Maybe someone can give me an information about it .
>
> Thanks :-)
>
> Best regards, Stefanie Kr?ger
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
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Message: 5
Date: Wed, 6 Jun 2012 21:37:01 +0200
From: Andy Wodfer <wodfer@gmail.com>
Subject: [otrs] How to close a ticket via PHP and SOAP?
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID:
<CABgB0xRFMD+z37ikMhbmzUxvmvuj6-pTVLgph5pD+98dSpjCLg@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
Hi,
This is another question related to our application that talks to OTRS. We
create tickets via php and soap, but I need to know if there is a similare
way to close a ticket when a job (in our case) is finished? I've searched
the web, but I mostly see info about how to create a ticket.
Anyone knows if and how we can close one via PHP and SOAP?
Cheers,
Andy
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Message: 6
Date: Wed, 06 Jun 2012 21:42:20 +0200
From: Roy Kaldung <roy@kaldung.com>
Subject: Re: [otrs] How to close a ticket via PHP and SOAP?
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID: <4FCFB29C.4040104@kaldung.com>
Content-Type: text/plain; charset=ISO-8859-1
On 6/6/12 9:37 PM, Andy Wodfer wrote:
> Hi,
> This is another question related to our application that talks to OTRS.
> We create tickets via php and soap, but I need to know if there is a
> similare way to close a ticket when a job (in our case) is finished?
> I've searched the web, but I mostly see info about how to create a ticket.
>
> Anyone knows if and how we can close one via PHP and SOAP?
Hi,
use the API calls for ArticleCreate and TicketStateSet, check the
docs on dev.otrs.org for details.
hth,
Roy
--
Roy Kaldung
------------------------------
Message: 7
Date: Wed, 6 Jun 2012 15:20:15 -0500
From: Leonardo Certuche <leonardo.certuche@itconsultores.com.co>
Subject: Re: [otrs] How to close a ticket via PHP and SOAP?
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID:
<CAG67U_RDoN94y4yUCv9jZ0UWtAX7J5ZwHiEfVsEo5gwb7Hbg7g@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
Hello,
Take a look at the example published at http://www.iniy.org/?p=20
Regards,
Leonardo Certuche
www.itconsultores.com.co
Medell?n, Colombia
On 6 June 2012 14:42, Roy Kaldung <roy@kaldung.com> wrote:
> On 6/6/12 9:37 PM, Andy Wodfer wrote:
> > Hi,
> > This is another question related to our application that talks to OTRS.
> > We create tickets via php and soap, but I need to know if there is a
> > similare way to close a ticket when a job (in our case) is finished?
> > I've searched the web, but I mostly see info about how to create a
> ticket.
> >
> > Anyone knows if and how we can close one via PHP and SOAP?
>
> Hi,
>
> use the API calls for ArticleCreate and TicketStateSet, check the
> docs on dev.otrs.org for details.
>
> hth,
> Roy
>
> --
> Roy Kaldung
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
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>
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Message: 8
Date: Wed, 06 Jun 2012 16:27:28 -0400
From: Ugo Bellavance <ugob@lubik.ca>
Subject: Re: [otrs] Help - French Interface not complete translated
To: otrs@otrs.org
Message-ID: <jqoefg$ho1$1@dough.gmane.org>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
On 2012-06-06 14:32, Leonardo Certuche wrote:
> Hello,
>
> You just have to improve the files /opt/otrs/Kernel/Language/fr*
How do we submit to OTRS afterwards, so that it is included in their code?
If you need help with the translation, I can probably help a bit (my
mother tongue is french). However, we're using OTRS in english and
french and I haven't seen many untranslated stuff.
Ugo
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