Thomas Earl wrote:
I mistakenly removed permissions from root (and not given it to any other users) to the admin section.
I fixed it this morning by dropping and rebuilding the otrs database.
You could have fixed it using some other account which has admin privileges. If not - only by editing database manually. It's a bit involving. When you connect to database you should issue command: SELECT id FROM groups WHERE name = 'admin'; And it would return you ID of 'admin' group, which is 2 on my system, and I presume it is the same on all other clean installs of version 1.3.x. Then you would add missing record using INSERT INTO group_user (user_id, group_id, permission_key, permission_value, create_by, create_time, change_by, change_time) VALUES (1, 2, 'rw', 1, 1, current_timestamp, 1, current_timestamp); or update existing one with UPDATE group_user SET permission_value = 1 WHERE user_id = 1 AND group_id = 2 AND permission_key = 'rw'; Maybe it would be a good idea to create a script which could be used in emergencies such as this.