Hi, On Fri, Mar 24, 2006 at 11:52:20AM -0500, Jon H wrote:
I setup a generic agent to assign new tickets from a certain user to change the owner to another user. When I save the agent, it warns me that 35 tickets will be effected.
However when I click "Run now", none of the tickets are changed. I tried something as simple as assigning all new tickets a user and even that doesn't work. I see in the system log that the agent is running every ten minutes, but it still does not make any changes.
Could this be a permission problem of some sort? Any advice is greatly appreciate. Thank you,
Yes, that could a permission problem. Is the user allowed to get these tickets? What happens if you execeute bin/GenericAgent.pm -d 1 -c DB from a shell? Do you get any error message?
- Jon
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