Marco,

THANKS! I actually did not have any groups for the Customer Company / User setup. I set one up, assigned the queue to this group, gave the customer permissions, and PERFECT!

Thanks again,

~Tim

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marco Vannini
Sent: Friday, September 04, 2009 1:05 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Customer Portal Help!

And you have just checked also [customer users<->groups]. Try to reassign the permissions (disabling and re enabling), I've read previosly posted thread where sometimes authorization has required a "refresh"

On Fri, Sep 4, 2009 at 9:54 PM, Timothy J. Deerinck <tdeerinck@networkp.com> wrote:

I checked that and they are correct. I am using Customer Companies. The company ID is assigned to each Customer as well. Still, no tickets!!

~Tim

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marco Vannini
Sent: Friday, September 04, 2009 12:38 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Customer Portal Help!

should it be that tickets has customerid different than customer user ?

On Fri, Sep 4, 2009 at 7:03 PM, Timothy J. Deerinck <tdeerinck@networkp.com> wrote:

Hello,

I finally have everything setup, or at least I thought I did, for OTRS / ITSM.

Everything is working as planned, except one thing! When a customer logs in to the portal, their tickets do not show! From the Agent dashboard, the ticket is there. If the ticket is zoomed, it shows all the proper information. When the Customer logs in, there are not tickets showing!

Anyone know what I should check on this?

Thanks very much

~Tim

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