Hi Volker, On Thu, Feb 26, 2004 at 12:00:18PM +0100, Maibaum, Volker wrote:
A lot of people at our company are interested in a FAQ-System, but at the moment the functions in OTRS are still too rudimental.
Especially following features are still missing: - FAQ-Sub-Topics (similar to sub-queues) - use of attachments - access on FAQ-Articles based on Groups (e.g. existing groups in OTRS)
What features for the FAQ section are planned for the next releases and when will those feature probably be available?
Just FreeText (like for Tickets) is what we want to add. If you need your wanted features fast, contact ((otrs.de)). .-)
keep up the good work!, Volker
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!