On 07.06.2010, at 15:54, Neil Simpson wrote:

Hello, i upgraded recently and when i look under "Ticket" i have no option to resizethe ticket view (small, medium,preview). On my test system i do however.

I think you have old dtl files in use.

dtl files are saved in $OTRS_HOME/Kernel/Output/HTML/<your Theme>/*

Can someone also clarify what AgentTicketQueueTicketView.dtl and AgentTicketQueueTicketViewLite.dtl are. my test system only uses AgentTicketQueue.dtl.

These are the old files …

Freundliche Grüße / Kind regards

Nils Leideck

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Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project