Hello, Currently running OTRs 2.4.5. I've added all possible permissions (note, close, pending, customer, freetext, move, compose, responsible, forward, and bounce) which is included by default to $Self->{'System::Permission'}. Also, given the appropriate roles access to the bounce feature for all queues. But, where is the button that let agents use this feature? If I try to the the module directly like this: http://localhost/otrs/index.pl?Action=AgentTicketBounce&TicketID=4&ArticleID... I get this error: Error: No plain article (article id 21) in database! If i remove the ArticleID var: http://localhost/otrs/index.pl?Action=AgentTicketBounce&TicketID=4 If get this: Error: Need ArticleID! But if I add and change the ArticleID to 1: http://localhost/otrs/index.pl?Action=AgentTicketBounce&TicketID=4&ArticleID... Then the feature works, but the ticket ID it wants to bounce is wrong. So, where is the button that let agents use this feature? This feature is not really well documented :) Best regards, Tore Lønøy