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Today's Topics:

   1. Re: email to queue (Michael Mayaka)
   2. Re: email to queue (Arnold Ligtvoet)
   3. Tickets for mass incidents (?????? ?????)
   4. Ticket Solution time for opening a closed ticket (Rabi Pandey)
   5. sendmail with SMTP failure (hpsbigcat)
   6. sendmail with SMTP failure (hpsbigcat)
   7. Ticket Lenght and Queues and Emails & Queues (benjamin anamoah)
   8. Re: Ticket Lenght and Queues and Emails & Queues (Ilya Kornev)

----------------------------------------------------------------------

Message: 1
Date: Tue, 8 Dec 2009 07:16:48 +0000 (GMT)
From: Michael Mayaka <mikemayaka@yahoo.co.uk>
Subject: Re: [otrs] email to queue
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID: <521393.68135.qm@web28508.mail.ukl.yahoo.com>
Content-Type: text/plain; charset="utf-8"

I've used pop3 with an exchange server..works perfect.

Michael

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Message: 2
Date: Tue, 8 Dec 2009 08:27:38 +0100
From: Arnold Ligtvoet <arnold@ligtvoet.org>
Subject: Re: [otrs] email to queue
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID: <37F2A9F2-EC20-4A9F-AD37-E23D8DAE188B@ligtvoet.org>
Content-Type: text/plain; charset="us-ascii"; Format="flowed";
    DelSp="yes"

On 8 dec 2009, at 08:16, Michael Mayaka <mikemayaka@yahoo.co.uk> wrote:

> I've used pop3 with an exchange server..works perfect.
>
> Michael

There is the possibility that the exchange admin has disabled pop3
access. So the OP needs to talk to his exchange admin.

Arnold
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Message: 3
Date: Tue, 8 Dec 2009 11:23:43 +0300
From: ?????? ?????     <mihail.lukin@googlemail.com>
Subject: [otrs] Tickets for mass incidents
To: otrs@otrs.org
Message-ID:
    <3bd2bf720912080023u7f4d3f95x34f98de668755606@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Hi,

I need an advice on creating a ticket for an incident when whole
company/customer user group is affected.

--
regards,
Mikhail
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Message: 4
Date: Tue, 08 Dec 2009 08:28:27 +0000
From: Rabi Pandey <Rabindra.Pandey@Sun.COM>
Subject: [otrs] Ticket Solution time for opening a closed ticket
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID: <4B1E0E2B.2060208@sun.com>
Content-Type: text/plain; CHARSET=US-ASCII; format=flowed

Hi There,

We are having this issue with OTRS which I think is a bug but wanted to
ask otrs community.

When a ticket is closed, all SLAs are set to 0. Then if an agent or
client opens this closed ticket, SLA 1 & SLA 2 are activated and clock
starts ticking. However SLA 3 is not activated. My understanding is that
if a ticket is re-opened, all 3 SLAs should be activated.

Am I wrong in this assumption?

Thanks for your help.

Rabi

------------------------------

Message: 5
Date: Tue, 8 Dec 2009 16:48:48 +0800
From: hpsbigcat <hpsbigcat@gmail.com>
Subject: [otrs] sendmail with SMTP failure
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID:
    <dc5ba4250912080048w7046a939k17fbe850d3fdc227@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Dear All,

I've experienced a problem: All of my queues have indival email
addresses, and the sender account is avalidable. When I compose an answer or
forward to other email address, OTRS prompt a error message "Can't use from
'queue-A@exsample.com': 4545.7.3 Client does not have permission to Send As
this sender." I have an other OTRS

--
Tiger He

hpstiger@gmail.com
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Message: 6
Date: Tue, 8 Dec 2009 16:59:08 +0800
From: hpsbigcat <hpsbigcat@gmail.com>
Subject: [otrs] sendmail with SMTP failure
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID:
    <dc5ba4250912080059v75d27474m4d2b8bc6a8a9592f@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Dear All,

I've experienced a problem: All of my queues has it's own email address,
and the sender account is available. When I compose or forward a ticket from
these queues, then will get a error message "Message: Can't use from '
queue-address@exsample.com': 4545.7.3 Client does not have permission to
Send As this sender."   I am running an other OTRS with connect to the same
email system and it's works fine. I've no idea where need I check and
configure. Have any one can help me?

Thanks advance.

--
Tiger He

hpsbigcat@gmail.com
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Message: 7
Date: Tue, 8 Dec 2009 02:19:23 -0800 (PST)
From: benjamin anamoah <choronflex4u@yahoo.com>
Subject: [otrs] Ticket Lenght and Queues and Emails & Queues
To: otrs@otrs.org
Message-ID: <523695.54660.qm@web111313.mail.gq1.yahoo.com>
Content-Type: text/plain; charset=us-ascii

Hello

I want to know if the length of the tickets can be customized so that the length minimized or shortened?

Secondly, i want to know the easiest way that i can get my auto response to run. I have installed the otrs-2.4.3-win-installer-2.0.4 on my laptop and using just the default settings. I need to be able to get running before i can set it up on a our exchange mail server. Please, feed me with a systematic approach since i am new to the system and make it easy to understand. Thank you.

Anamoah Benjy

------------------------------

Message: 8
Date: Tue, 08 Dec 2009 13:55:05 +0300
From: Ilya Kornev <feldpost-@mail.ru>
Subject: Re: [otrs] Ticket Lenght and Queues and Emails & Queues
To: User questions and discussions about OTRS. <otrs@otrs.org>
Message-ID: <E1NHxij-0002jJ-00.feldpost--mail-ru@f202.mail.ru>
Content-Type: text/plain; charset=koi8-r

Benjamin,

what do you mean by "so that the length minimized or shortened"?
Are you talking about restrickting ticket subject/body to some number of characters or the way how they
appear in the system?
If the latter is the case, you can use the icons in the right-upper corner of the QueueView (Small,
Medium, Preview).

As for autoreplies, you need to set up the SMTP server first (in Sysconfig->Framework -> Core::SendmailA),
create Queues and Autoresponses and assign Autoresponses to Queues. All this is done in the Admin area.

Cheers,
Ilya

-----Original Message-----
From: benjamin anamoah <choronflex4u@yahoo.com>
To: otrs@otrs.org
Date: Tue, 8 Dec 2009 02:19:23 -0800 (PST)
Subject: [otrs] Ticket Lenght and Queues and Emails & Queues

> Hello
>
> I want to know if the length of the tickets can be customized so that the length minimized or shortened?
>
> Secondly, i want to know the easiest way that i can get my auto response to run. I have installed the
otrs-2.4.3-win-installer-2.0.4 on my laptop and using just the default settings. I need to be able to get
running before i can set it up on a our exchange mail server. Please, feed me with a systematic approach
since i am new to the system and make it easy to understand. Thank you.
>
> Anamoah Benjy
>
>
>
>
>
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