OTRS 6 Community,

Is there a way to show the “Owner” field on the New Tickets dashboard view?  Currently the dashboard shows the Ticket#, Age, Title.  I want to add the “Owner” category field to show if the ticket has been assigned to an individual.  Please help.  Thanks!

Thank You,

Johnnie Rucker

General Manager

(954) 379-3201 – Office (FL)

(787) 520-9528 – Office (Puerto Rico)

http://encoreglobalsolutions.com/