Hi Mariano,<br><br>What version of OTRS are you using? <br>Version 3.0 or later is supposed to truncate characters before sending them to the database.<br>Can you provide the exact error message you&#39;re getting?<br><br>

--<br>Mike<br><br><div class="gmail_quote">On Wed, Nov 30, 2011 at 16:41, Mariano Mara <span dir="ltr">&lt;<a href="mailto:mariano.mara@gmail.com">mariano.mara@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">

Hi guys, I have this system that it&#39;s sending error messages to a specific<br>
queue in my Otrs installation. Sometimes the email subject is too long (more<br>
than 255 characters) and I&#39;m getting an error on the Otrs db side since the<br>
&quot;title&quot; column in the ticket table is a 255 varchar.<br>
Since I cannot shorten the other system email&#39;s subject I was wondering if altering<br>
the title column (to 600 characters) might have some unexpected side effect on<br>
my working Otrs installation.<br>
If somebody can comment on this, I will appreciate it.<br>
<br>
Regards,<br>
Mariano<br>
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