Hi Deniz, as Michiel said most of us have no experience with OTRS on Sun Java Web server and perhaps the same is true for Solaris. So helping is difficult. Do you have the possibility to use a machine with Apache and MySQL on Solaris or even on Linux as an intermediate step ? Then chances to get this running would be higher and afterwards you would have a reference machine to build upon. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de