Re: [otrs] wrong timezone in DATE email header, OTRS 4.0.7

7 May 2015

      Thank you Gerald!
I've just checked several hours ago this idea about SMTP MTA is doing
weird things, so I captured traffic (tcpdump on localhost, port 25) and
I see that MTA is not problem here, see below cut of the dump in text
viewable format by tcpflow, highlighted Date with red:

127.000.000.001.00025-127.000.000.001.36526: 220 otrs.paymantix.net ESMTP Postfix

127.000.000.001.36526-127.000.000.001.00025: EHLO otrs.paymantix.net

127.000.000.001.00025-127.000.000.001.36526: 250-otrs.paymantix.net

250-PIPELINING

250-SIZE 10240000

250-VRFY

250-ETRN

250-STARTTLS

250-ENHANCEDSTATUSCODES

250-8BITMIME

250 DSN

127.000.000.001.36526-127.000.000.001.00025: MAIL FROM:<>

127.000.000.001.00025-127.000.000.001.36526: 250 2.1.0 Ok

127.000.000.001.36526-127.000.000.001.00025: RCPT TO:

127.000.000.001.00025-127.000.000.001.36526: 250 2.1.5 Ok

127.000.000.001.36526-127.000.000.001.00025: DATA

127.000.000.001.00025-127.000.000.001.36526: 354 End data with <CR><LF>.<CR><LF>

127.000.000.001.36526-127.000.000.001.00025: MIME-Version: 1.0

Subject: [Ticket#0101297] RE: test message, do not reply

X-Powered-BY: OTRS - Open Ticket Request System (http://otrs.org/)

X-Mailer: OTRS Mail Service (4.0.7)

*Date: Thu, 7 May 2015 14:15:03 +0000*

Precedence: bulk

X-Loop: yes

Auto-Submitted: auto-generated

Message-ID: <1431008103.834083.466920457.1313.1@otrs.paymantix.net>

To: Roman Ovchinnikov 

Organization: Paymantix

From: support@ecommpay.com 

In-Reply-To: <554B48AE.2090205@paymantix.com>

Content-Type: multipart/alternative; boundary="----------=_1430997303-3991-2"

As you can see, message received by MTA is already with DATE header, so,
from my point of view the problem is on OTRS' side somehow. I can even
add the dump file itself if needed.

Ovchinnikov Roman, Paymantix
Cell +7 (926) 262-40-05 | Email: r.ovchinnikov@paymantix.com| Skype: rovchinnikov.mm

On 07.05.2015 15:58, Gerald Young wrote:
...
This is more about your MTA/SMTP server than it is about OTRS. OTRS
doesn't really do anything more than use mailing APIs to adjust offset.
But yes, offset on "Date" is wrong, but 9:30 UTC= 12:30 UTC+3.
https://www.google.com/search?q=smtp+header+utc+offset+date
On Thu, May 7, 2015 at 4:40 AM, Roman Ovchinnikov
mailto:r.ovchinnikov@paymantix.com> wrote:
Hello!
    Any ideas about this?
Ovchinnikov Roman, Paymantix
    Cell +7 (926) 262-40-05 tel:%2B7%20%28926%29%20262-40-05 |
    Email: r.ovchinnikov@paymantix.com
    mailto:r.ovchinnikov@paymantix.com| Skype: rovchinnikov.mm
    http://rovchinnikov.mm
On 30.04.2015 13:13, Roman Ovchinnikov wrote:
    > Hello!
    > Recently we have installed otrs 4.0.7 and found that emails
    being sent
    > from system has wrong timezone settings in Date field, for example:
    >
    > Received: from mail.paymantix.com http://mail.paymantix.com
    (LHLO mail.paymantix.com http://mail.paymantix.com) (78.140.183.180)
    >  by mail.paymantix.com http://mail.paymantix.com with LMTP;
    Thu, 30 Apr 2015 09:30:28 +0000 (UTC)
    > Received: from mail.paymantix.com http://mail.paymantix.com
    (localhost [127.0.0.1])
    >       by mail.paymantix.com http://mail.paymantix.com
    (Postfix) with ESMTPS id 9962116113E
    >       for mailto:r.ovchinnikov@paymantix.com>; Thu, 30 Apr 2015 09:30:28
    +0000 (UTC)
    > Received: from localhost (localhost [127.0.0.1])
    >       by mail.paymantix.com http://mail.paymantix.com
    (Postfix) with ESMTP id 8C8AA161198
    >       for mailto:r.ovchinnikov@paymantix.com>; Thu, 30 Apr 2015 09:30:28
    +0000 (UTC)
    > X-Virus-Scanned: amavisd-new at paymantix.com http://paymantix.com
    > Received: from mail.paymantix.com http://mail.paymantix.com
    ([127.0.0.1])
    >       by localhost (mail.paymantix.com
    http://mail.paymantix.com [127.0.0.1]) (amavisd-new, port 10026)
    >       with ESMTP id BT8gD6m4-Jxz for
    mailto:r.ovchinnikov@paymantix.com>;
    >       Thu, 30 Apr 2015 09:30:28 +0000 (UTC)
    > Received: from otrs.paymantix.net http://otrs.paymantix.net
    (unknown [78.140.183.183])
    >       by mail.paymantix.com http://mail.paymantix.com
    (Postfix) with ESMTPS id 778EA16113E
    >       for mailto:r.ovchinnikov@paymantix.com>; Thu, 30 Apr 2015 09:30:28
    +0000 (UTC)
    > Received: from otrs.paymantix.net http://otrs.paymantix.net
    (localhost [127.0.0.1])
    >       by otrs.paymantix.net http://otrs.paymantix.net
    (Postfix) with ESMTP id 5FF5F93
    >       for mailto:r.ovchinnikov@paymantix.com>; Thu, 30 Apr 2015 09:30:03
    +0000 (UTC)
    > MIME-Version: 1.0
    > Subject: [Ticket#0100341] RE: test
    > X-Powered-BY: OTRS - Open Ticket Request System (http://otrs.org/)
    > X-Mailer: OTRS Mail Service (4.0.7)
    > Date: Thu, 30 Apr 2015 12:30:03 +0000
    >
    >
    > as you can see, date in mail server messages are ok
    > 09:30:28 +0000 (UTC)), while
    > Date: Thu, 30 Apr 2015 12:30:03 +0000
    >
    > so, offset is wrong. Server itself has UTC timezone, OTRS is
    configured as UTC +3 .
    >
    > Not sure what else should be tweaked, googling didn't give me
    any insights on this.
    >
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