Lucido,

Probably there should be added a cleaning up of shared memory in code.

I experienced the exact same thing in my test VM instance running Fedora release 7 (Moonshine).

You can fix this either by a reboot, or by removing still allocated shared memory.

If you log in to your server (assuming linux), as root, run ‘ipcs’ and you will see still sh mem of otrs:

# ipcs

------ Shared Memory Segments --------

key        shmid      owner      perms      bytes      nattch     status

0x02a62383 0          otrs      777        1          0

0x02a6231f 32769      otrs      777        4096       0

------ Semaphore Arrays --------

key        semid      owner      perms      nsems

0x00000000 163840     apache    600        1

0x00000000 196609     apache    600        1

0x00000000 229378     apache    600        1

------ Message Queues --------

key        msqid      owner      perms      used-bytes   messages

The ones of owner ‘otrs’  can be removed when you are sure apache and otrs is not running.

# ipcrm -m 0

# ipcrm -m 32769

I started mysqld, httpd, and otrs services after this and got the good ol’ login screen.

gr,

Frans

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lucio de Aquino Marinho
Sent: zaterdag 25 april 2009 01:37
To: User questions and discussions about OTRS.
Subject: [otrs] Error in otrs 2.4

 Hello for all

   I got some errors when i tryed   to install the 2.4 otrs version

-->  in the browser

Software error:

Bad address at /opt/otrs-2.4/bin/cgi-bin/../../Kernel/System/Log.pm line 229.
 
--> in the log 
 
 
tail -f  servicedeskhml-error.log 
[Fri Apr 24 20:03:10 2009] [error] [client xxxx] ERROR: OTRS-Installer-10 Perl: 5.8.8 OS: linux Time: Fri Apr 24 20:03:10 2009
[Fri Apr 24 20:03:10 2009] [error] [client xxx] 
[Fri Apr 24 20:03:10 2009] [error] [client 1xxx]  Message: Can't remove shm for log: Operation not permitted
[Fri Apr 24 20:03:10 2009] [error] [client xxx] 
[Fri Apr 24 20:03:10 2009] [error] [client xxx]  Traceback (2641): 
[Fri Apr 24 20:03:10 2009] [error] [client xxx]    Module: Kernel::System::Log::CleanUp (v1.59) Line: 253
[Fri Apr 24 20:03:10 2009] [error] [client xxxx]    Module: Kernel::System::Log::new (v1.59) Line: 104
[Fri Apr 24 20:03:10 2009] [error] [client 1xxx]    Module: /opt/otrs-2.4/bin/cgi-bin/installer.pl (v1.29) Line: 52
[Fri Apr 24 20:03:10 2009] [error] [client xx] 
[Fri Apr 24 20:03:10 2009] [error] [client xxxx] [Fri Apr 24 20:03:10 2009] installer.pl: Bad address at /opt/otrs-2.4/bin/cgi-bin/../../Kernel/System/Log.pm line 229.
[Fri Apr 24 20:06:50 2009] [error] [client xxx] ERROR: OTRS-Installer-10 Perl: 5.8.8 OS: linux Time: Fri Apr 24 20:06:50 2009
 
 
  Anybody see some messages like this 
 
 
 Thanks for all