The error message isn't related to the version of OTRS. It's a permission error.

The code that makes the error is this:
193 my $Directory = "$Opts{d}/$Y-$M-$D" . "_" . "$h-$m";
194 if ( !mkdir($Directory) ) {
195 print STDERR "ERROR: Can't create directory: $Directory: $!\n";
196 exit 1;
197 }
So, if *you* can't mkdir backup/2012-07-25_17-05, then neither can OTRS. 

On Tue, Jul 24, 2012 at 11:11 PM, Adi Ariyanto <aariyanto@binus.edu> wrote:

Just try L, fyi I am use OTRS 3.1.6

 

[root@localhost scripts]# ./backup.pl -d backup

ERROR: Can't create directory: backup/2012-07-25_17-05: No such file or directory

[root@localhost scripts]#

 

Fyi the located of perl is correct also in backup.pl file

#!/usr/bin/perl -w

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: Wednesday, July 25, 2012 10:05 AM


To: User questions and discussions about OTRS.
Subject: Re: [otrs] Backup on OTRS

 

Did you try it without the trailing slash? 

On Tue, Jul 24, 2012 at 10:48 PM, Adi Ariyanto <aariyanto@binus.edu> wrote:

Dear Gerald

 

This is screen capture on Debian,

 

Debian GNU/Linux comes with ABSOLUTELY NO WARRANTY, to the extent

permitted by applicable law.

Last login: Tue Jul 24 16:45:54 2012

root@ticketing:~# cd /opt/otrs/scripts/

root@ticketing:/opt/otrs/scripts# ls | more

apache2-httpd.include.conf

apache2-perl-startup.pl

auto_build

auto_build.sh

auto_docbuild.sh

backup à see I already make a folder name backup

backup.pl

 

for folder permission

root@ticketing:/opt/otrs/scripts# ls -a -l | more

total 572

drwxrwxr-x  7 otrs www-data   4096 Jul 25 09:08 .

drwxrwxrwx  8 root root       4096 Jul 20 16:46 ..

-rw-rw-r--  1 otrs www-data   2099 Nov  6  2011 apache2-httpd.include.conf

-rwxrwxr-x  1 otrs www-data   7360 Dec 13  2011 apache2-perl-startup.pl

drwxrwxr-x  2 otrs www-data   4096 Jun  4 14:31 auto_build

-rw-rw-r--  1 otrs www-data  10568 Feb  9 19:33 auto_build.sh

-rw-rw-r--  1 otrs www-data   4047 Feb 26  2009 auto_docbuild.sh

drwxr-xr-x  2 otrs www-data   4096 Jul 25 09:08 backup

-rwxrwxr-x  1 otrs www-data   7721 Jan 10  2011 backup.pl

drwxrwxr-x  3 otrs www-data   4096 Jun  4 14:31 database

 

when I execute backup.pl

root@ticketing:/opt/otrs/scripts# bash

root@ticketing:/opt/otrs/scripts# ./backup.pl -d backup/

ERROR: Can't create directory: backup//2012-07-25_09-36: No such file or directory

root@ticketing:/opt/otrs/scripts#

 

 

This is from my Centos 6 Machine (correction I used CentOS 6 Minimal) J

[root@localhost scripts]# ls -a -l | more

total 572

drwxrwxr-x  7 otrs apache   4096 Jul 24 23:02 .

drwxr-xr-x  8 root root     4096 Jul 24 05:30 ..

-rw-rw-r--  1 otrs apache   2099 Jun  4 14:36 apache2-httpd.include.conf

-rwxrwxr-x  1 otrs apache   7360 Jun  4 14:36 apache2-perl-startup.pl

drwxrwxr-x  2 otrs apache   4096 Jul 24 05:30 auto_build

-rw-rw-r--  1 otrs apache  10568 Jun  4 14:36 auto_build.sh

-rw-rw-r--  1 otrs apache   4047 Jun  4 14:36 auto_docbuild.sh

drwxr-xr-x  2 otrs apache   4096 Jul 24 23:02 backup

-rwxrwxr-x  1 otrs apache   7721 Jun  4 14:36 backup.pl

drwxrwxr-x  3 otrs apache   4096 Jul 24 05:30 database

 

 

This I when I try run backup.pl

[root@localhost scripts]# bash

[root@localhost scripts]# ./backup.pl -d backup/

ERROR: Can't create directory: backup//2012-07-25_16-47: No such file or directory

[root@localhost scripts]#

 

Any idea L hiks hiks..

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: Tuesday, July 24, 2012 6:57 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Backup on OTRS

 

If you received such an error, it is likely not lying to you that there is no writable directory named "backup" in the root "/" of your filesystem. Either create it or specify an alternate path to dump the backup.

On Tue, Jul 24, 2012 at 7:18 AM, Steve Clark <sclark@netwolves.com> wrote:

On 07/24/2012 05:16 AM, Adi Ariyanto wrote:

Hi, did someone ever meet this case ?

 

I try to backup my otrs with this command

./backup.pl -d /backup/

 

But I got “ERROR: No Such directory: /backup/

 

I google and found an post that said backup.pl not work on debian, my OTRS run on Debian, then I try install OTRS on CentOS then I try run backup.pl but found the same error.

 

What I have try

1.     Try to change group permission (chown)

a.     On Debian : chown otrs www-data /backup/

b.    On CentOS : chown otrs apache /backup/

 

Any idea ?

 

Hmm... On CentOS 5.x I use a shell script from a root cron job that
has
 #!/bin/sh
/opt/otrs/scripts/backup.pl -d /opt/backups/

and it work just fine.

--
Stephen Clark
NetWolves
Director of Technology
Phone: 813-579-3200
Fax: 813-882-0209
Email: steve.clark@netwolves.com
http://www.netwolves.com


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