Re: [otrs] wrong link in email notification

It's a solution all the same, it might not work exactly how you want it to work but it is a solution. OTRS is open source, if you want to change the way something works then learn how to program and modify the code directly (or pay OTRS/someone to do it for you). You have to remember this is a self help list, it is not "official" OTRS support, we tinker and play with OTRS to find out how things work and how to fix them, and then share knowledge where we can. On 17 April 2013 16:09, Yousef Hamad wrote:

Hi, ****

But this is not a suitable answer, because in the note filed the next state also is not mandatory and blank.****

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*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gerald Young *Sent:* Wednesday, April 17, 2013 5:31 PM *To:* User questions and discussions about OTRS.

*Subject:* Re: [otrs] wrong link in email notification****

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for 2) next state is not a dynamic field.****

If you choose close ticket, the next state is going to be closed, so it defaults to closed successfully. If you don't want that, don't allow the close option, and force your users to close tickets using a note (with state enabled) or reply. Both of those will have (-) for next state, which means it keeps the state as it is.****

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On Wed, Apr 17, 2013 at 10:25 AM, Yousef Hamad wrote:****

Hi, 1. Can you tell me how can make a report for survey using MS-Office excel Print - Graphic? 2. how can make the Dynamic Filed is active an instead of an original on for example:

When agent want to close a ticket how can force him to choose the next state, i want the default next state is blank or "-".

Thanks, Yousef Hamad Technical Support Mob +962 799372852****

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alex Sinotov Sent: Wednesday, April 17, 2013 5:13 PM To: otrs@otrs.org Subject: Re: [otrs] wrong link in email notification

Hello! If you use https, try change parameter OTRS_CONFIG_HttpType to https.

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