Hey Reinhard, That depends on your config setting. A new message can be a new ticket, that was assigned an owner on creation, who's owner has taken no actions on the Ticket. You can change this in the system config to only show a new message when the ticket has not been viewed, then you will see a new message alert for the tickets that have not been touched by the owner, and all new messages about tickets that were locked and have new information. Is that clear? When the explanation is not clear, I can try to explain it again. But, for the meantime check the following setting. Vielen Dank, Shawn Beasley Support - IT LPID LPI000077664 VERIFICATION NUMBER 3vk4xshbx6 http://www.lpi.org/de/verify.html?lpi_id=LPI000077664&ver_code=3vk4xshbx6 LPIC - 1 Cargo Future Communications GmbH _____ Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Reinhard Travnicek Gesendet: Dienstag, 31. Oktober 2006 12:35 An: otrs@otrs.org Betreff: [otrs] New Messages Count versus View Hi All, I am running 2.1.1 and we are happy with it. I have one problem. The "New Messages Count" near the ICON in the Agent Interface shows the correct number of "New Messages" , but If I click the Icon I get a view with all the tickets of the last view days and all have a a red "NEW Message" attached to it. Is this a bug Regards Reinhard Travnicek mailto: reinhard.travnicek@x-tech.at