No I did nog change these entry's directly into the database, but if I
understand correctly the postmaster searches for "3 normal" while the
database has "3 normaal" as entry.
Then this is a difference in language and the postmaster does not
recognize this as the same. I have installed ITSM on a existing OTRS
installation. The OTRS installation is installed in Dutch, but I did
notice that the ITSM installation is in English. Maybe this adjusted
some things in the configuration and therefore the postmast could not
find the correct entry anymore.
I am going to check what I can do best. Change everything to Dutch or English.
Thanks for the help.
Peter
2007/10/27, Torsten Thau
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Hej Peter,
Peter Hoogkamer schrieb:
Hi,
I have run the SELECT query on database otrs and this is the result:
mysql> SELECT id,name,valid_id FROM ticket_priority; +----+-------------+----------+ | id | name | valid_id | +----+-------------+----------+ | 1 | 1 heel laag | 1 | | 2 | 2 laag | 1 | | 3 | 3 normaal | 1 | | 4 | 4 hoog | 1 | | 5 | 5 heel hoog | 1 | +----+-------------+----------+ 5 rows in set (0.00 sec)
mysql>
...okay - here we go. Did you rename/translate the priorities directly in the data base? That's not really a good idea, since this is the reason why your postmaster can not find the default priority '3 normal'.
So if you want your postmaster running again you should (1) set the normal priority names or (2) replace the default priority in your sysconfig, e.g. Ticket -> Core::PostMaster PostmasterDefaultPriority. BUT there are quite many entries which may contain default priority (just utilize the search function in the sys config), therefore most practical solution is (1) and let the translation be done by the language module.
regards, Torsten Thau
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