[otrs] Move to queue based on if it is a "known" user

Hi All tickets come in on a default queue - called "Contract". We want to move all tickets where OTRS could not match the email to a customer user account in OTRS to a second queue called "NO CONTRACT" I have been trying to do this with the Generic Agent Module but cannot get this to work. [except by adding every single client customer user in OTRS to this agent which is the way to do this - too much admin and work] Can someone please assist in this regard? Details: OTRS 2.04, MySQL 3, Backend = DB Thank you in advance. Theuns Smuts theuns@itblue.co.za Tel: +27 21 fax: 021-8868276 www.itblue.co.za Your preferred IT partner