What tickets can the customer see that are not his tickets? Is the customer able to see ALL tickets in the system? Certain random tickets that don't belong to him? Inability to see a different list between "My Tickets" and "Company Tickets"?

This is hard to troubleshoot as stated in your request.

What doesn't work?

What is expected?

What is experienced?

What has changed?

What problems are caused by this?

How long has it been happening?

Do other customers have this issue?

Are there any logs that indicate issues?

Can you replicate the issue internally?

How would it be possible for random viewer of this list to replicate your experience?

On Tue, Feb 11, 2014 at 11:22 AM, Marco Vannini <marco.vannini@gmail.com> wrote:

Hi there,

It's a long time that we didn't see. I hope that everyone and everything are OK :)

Coming at the problem.
A "customer" is reporting that accessing at his web interface he is not able to filter his tickets (Action=CustomerTicketOverview;Subaction=MyTickets). I tested his account and it seems he is right. It seems also that he is the only one...

I tryed to check one of the ticket and article that is not associated at him but I'm not able to find anything that can lead me to a problem or misconfiguration.

I assumed that the ticket selection, in case of "myticket" was performed selecting the otrs.ticket.customer_user_id but I guess not at this point.

Do you have any hints for me ?

Thank you in advance

PS: I'm still on 3.2.14 due to the RH dependencies that I cannot sadisfy for the 3.3 :(

Ciao !

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