Hi Mike,
 
If you can't change it from SysConfig maybe somebody has set it in Kernel/Config.pm. Settings in that file will override the settings made via SysConfig.
 
Preferably most configuration should be done through SysConfig as it is easier to maintain. I read somewhere that OTRS will only support SysConfig in some future release.
 
If you find the setting in Config.pm I would advise you to delete it from there (or just comment it out if you're a safe person like me) and then change the setting in SysConfig.
 
 
--
Lars

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mike Dent
Sent: Friday, May 23, 2008 10:00 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Recently getting these errors fro OTRS :- Malformed UTF-8 character (unexpected ......



2008/5/23 Lars Jørgensen <itlj@gyldendal.dk>:

Well I just upgraded from 2.1.7 to 2.2.6 and still get the same problem.

When I run /opt/otrs/bin/PostMasterPOP3.pl  from the command line I get:-

[trixbox1.localdomain bin]# /opt/otrs/bin/PostMasterPOP3.pl
Message 1/254 (info@blah.blah.xxx)
Malformed UTF-8 character (unexpected continuation byte 0xa9, with no preceding start byte) in substitution iterator at /opt/otrs/Kernel/System/EmailParser.pm line 715.

Try switching OTRS to use ISO-8859-1 (or whatever is applicable in your part of the world) as the default character set. I'm not near an OTRS right now so I can't point you to the exact configuration directive. Go to Admin -> SysConfig and search for "charset".


--
Lars

Thanks Lars, found the option at Config Options: Framework -> Core  but changing it, and hitting save, it just resets back to UTF-8 ?
Does not seem to let me change it?

Mike




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