We have a heavily customised installation of OTRS and upgrades can be abit of a nightmare, what I tend to resort to is putting the existing and new insallation directories side by side and using something like dirdiff to go through both directories and isolate what has changed, and move those changes into our existing installation correcting any of our customisations as I go (long and tedious process). It would be nice to get some kind of diff/delta patch updates (ours is from a source based installation) so we only need to update the files which have changed instead of having to go through everything in the tar.gz file. Steve Buice, David R wrote:
Hello all,
I'm in a similar situation as Mik. I would like to upgrade from 2.3.1 to 2.3.4, but we have enough changes in various files that I cannot simply drag the new directories over the old ones and call it good.
Is there some documentation for, what should be, a fairly simple upgrade without the drama of losing important configuration changes?
Dave Buice
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mik Rose Sent: Thursday, January 22, 2009 3:21 PM To: User questions and discussions about OTRS. Subject: [otrs] Upgrade steps from 2.3.2 to 2.3.4?
Hi there,
I see that there are upgrade instructions fro 2.2* to 2.3* but what about 2.3.2 to 2.3.4
Are there any special considerations. I would assume that it wouldn't be a simple as dragging the new folder in there since I would loose config settings and the likes.
Mik
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