
22 Dec
2009
22 Dec
'09
8:10 p.m.
Hi, I created several queues, and several agents. All queues are in "users" group. I assigned every agent to exactly one queue. But when they log in, all of them can see all queues. How can I make them see (and edit) only queues they belong to (queue that appears in My Queues) ? thanks, Dejan