Well, I followed http://wiki.otrs-forum.de/index.php?title=Installation_on_Ubuntu_Lucid_Lynx_%2810.4%29
Then I tried to do the restore but there was some problems.
I had to drop all the tables at otrs database and then give access and permission again to otrs user.
Also mysql> grant all on otrs.* to 'otrs@localhost' identified by 'otrsuserpassword';
Then do the workaround needed to circumvent the issue with Perl 5.10.1. ( look at
this FAQ entry) again.
Now it all seems to be working, but I still have some testing to do.
Bye and thanks
----- Mensaje original -----
De: "Adrián Fernández Leiro" <aleiro@inveravante.com>
Para: "User questions and discussions about OTRS." <otrs@otrs.org>
Enviados: Miércoles, 14 de Abril 2010 9:15:20 GMT +01:00 Amsterdam / Berlín / Berna / Roma / Estocolmo / Viena
Asunto: Re: [otrs] From Suse to Debian
Ok, thanks a lot for your help.
----- Mensaje original -----
De: "Michiel Beijen" <michiel.beijen@otrs.com>
Para: "User questions and discussions about OTRS." <otrs@otrs.org>
Enviados: Miércoles, 14 de Abril 2010 9:11:25 GMT +01:00 Amsterdam / Berlín / Berna / Roma / Estocolmo / Viena
Asunto: Re: [otrs] From Suse to Debian
Sure you can restore your current MySQL database on Debian, but just not on OTRS 2.2.x.
So the basic procedure would be:
* Set up OTRS 2.4.x on Debian
* Install all packages you had previously on your old platform
* Backup your old system using the
backup.pl script
* Restore on your new system
((enjoy))
-
Michiel Beijen
R&D
Follow me on Twitter: @otrsnl [
https://twitter.com/otrsnl]
OTRS AG
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2010/4/14 Adrián Fernández Leiro
<aleiro@inveravante.com>
So there is no compatibility to restore my current MySQL database?
Adrián Fernández Leiro
----- Mensaje original -----
De: "Michiel Beijen" <
michiel.beijen@otrs.com>
Para: "User questions and discussions about OTRS." <
otrs@otrs.org>
Enviados: Miércoles, 14 de Abril 2010 9:03:26 GMT +01:00 Amsterdam / Berlín / Berna / Roma / Estocolmo / Viena
Asunto: Re: [otrs] From Suse to Debian
By the way, there are specific installation instructions for Ubuntu Lucid Lynx here:
http://wiki.otrs-forum.de/index.php?title=Installation_on_Ubuntu_Lucid_Lynx_%2810.4%29
They would be really similar to the instructions for Debian.
On Wed, Apr 14, 2010 at 9:01 AM, Michiel Beijen
<michiel.beijen@otrs.com> wrote:
Hi Adrián,
OTRS supports migration from version to version, and upgrading all the way back from 0.5 to latest 2.4.7, but NOT downgrading.
As Nils said, please do a manual installation on Debian. It's not that much work and IS worth it. Debian is a nice platform.
If you would ever have valid business reasons to downgrade OTRS, you would need to create custom migration scripts to perform the downgrade.
((enjoy))
-
Michiel Beijen
R&D
Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]
OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Germany
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com/
Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240
97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer
Hi,
On 13.04.2010, at 19:05, Adrián Fernández Leiro wrote:
I'm going to migrate my server from Suse to Debian.
I know that Debian has 2.2.7, and I have OTRS 2.4.7 on that Suse
Can I just backup the mysql data, export all configuration data (as administrator agent -> admin -> sysconfig -> download all system config changes) and then restore?
I strongly recommend to not use the Debian package but install from scratch on Debian.
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