Hi
Hi.
Your RegEx is far too complicated :D
<<@customer_company\.>> would have done the trick
For your task you would need two filters
From: @
X-OTRS-Ignore Yes
and
From: @customer_company\.
X-OTRS-Ignore No
Since the PostmasterFilters are executed sequentially, the second one overwrites the first one.
They are sequential to the ASCII Alphabet numbers, captial, normal case
Greets
Daniel
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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Kent Lee Sent: Freitag, 16. Mai 2008 06:11 To: otrs@otrs.org Subject: [otrs] PostMaster Filter
Hi you all, I got a problem here. About the PostMaster Filter. My PostMaster are working fine. User send a mail to support@mydomain.com will be automatically created a ticket.
Now I want to do some filtering. I want only allowed certain email domain to be able to open a ticket in OTRS.
For example: john@customer_company.com alice@customer_company.com
I only wish to allowed all the email from the domain : "customer_company" to be open ticket in OTRS. How can I do that?
I try some regexp in the match header. I used the "From:" header with the value: \b[A-Z0-9._%+-]+@|customer_company+\.[A-Z]{2,4}\b which will match all the email with the domain: customer_company.
And the set header I choose X-OTRS-Ignore to the value of "No". Which this allowed the mail to open a ticket.
However, it also allowed other mail domain (Eg: yahoo, hotmail) to open a ticket too!
How to solved? Help! Appreciate your help!
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