Hi,
Actually, if you hover over the name, you'll see the address as well.
You'd probably be able to solve this by customizing the .dtl file that
generates the HTML for this screen.
--
Mike
2011/11/23 Jan Behrend
On 23.11.2011 14:17, Ralf Hildebrandt wrote:
When looking at a ticket, I'm seeing:
From: Bessert, Jan To: VPN-Administrator, Mallach, Michael Cc: Lizenzmanagement (lizenzmanagement@charite.de) Attachment: smime.p7s , 5.6 KBytes
Can I make OTRS show me the sender's email address instead of just his realname?
Hi Ralf,
here is a workaround: Hit the reply button and you can check the email address.
Cheers Jan
P.S.: I am almost certain that this is not what you wanted to hear. Excuse me ;-)
-- MAX-PLANCK-INSTITUT fuer Radioastronomie Jan Behrend - Rechenzentrum ---------------------------------------- Auf dem Huegel 69, D-53121 Bonn Tel: +49 (228) 525 359, Fax: +49 (228) 525 229 jbehrend@mpifr-bonn.mpg.de http://www.mpifr-bonn.mpg.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs