On Thu, Mar 27, 2008 at 6:58 AM, Arnold Ligtvoet
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of sharif islam Is it possible to assign multiple email addresses to one queue?
Depends on incoming or outgoing is intended. We use multiple addresses that all handle incoming tickets in one queue (support/sales/porting go to 1 queue). Outgoing messages (sent from one queue) cannot have different addresses per subject. We've solved this by creating multiple sub-queues within the main queue. All of the sub-queues then have their own email address.
incoming. I also have sub-queues. But we want email1 and email2, both going into the main queue. Another user mentioned aliases, but I thought it needs to be a proper email account, not an alias. --s