Just place them in a different queue and let a generic agent run once in a while to close them / discard them. Be carefull though - such autoreply behaviour can cause you to land on a spam list quickly... Greetz, Daniel -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of justinjohnson@f2s.com Sent: Montag, 18. Februar 2008 13:59 To: otrs@otrs.org Subject: [otrs] Delete Tickets on arrival., Hi Guys, We are running OTRS 2.0.4 and need to automatically give tickets an autoreply and then close them as we have just decommissioned an email address. If we use postmaster filter to close the tickets, the auto reply which is set does not send out. If we use the auto reply it leaves the tickets open. Is there any solution? Thanks Justin _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/