Hi everyone, I know that until recently custom ticket types where not automatically translated using the custom language files. Since my OTRS (I've not had the chance to upgrade to 5 yet) is starting to have agents from different countries, I need somehow to translate ticket types because lots of people that will use the system doesn't know foreign languages. I tried to modify the AgentTicketPhone.pm file in order to see if I could obtain a translation of a ticket type after I added it to my xx_Custom.pm (where xx is my language code), but so far, no luck. I didn't find any useful hint on the Developer Manual, and the last post I found googling the list is about OTRS 3.2 with the old templating system so I'm quite at loss in finding a viable solution. Any hint towards the right direction will be greatly appreciated. Thanks a lot -- Stefano -- This e-mail and any files transmitted contain documentation which is highly confidential and intended solely for the use of the individual or entity to whom they are addressed. All written data and other information in the documentation is and shall remain the property of the disclosing party. If you are not the intended recipient you are hereby formally notified that any disclosure, dissemination, forwarding, storing, copying or use of any of the information is strictly prohibited and will be legally pursued. If you received this in error, please contact the sender and destroy the documentation including deletion of the same from any computer. Thank you.