Hello, last week we got joe-jobbed and now we have some hundreds of "mail is not deliverable" tickets sittting in (mostly Raw) queue. Is there a possibility to close or remove them all? While they can't be identified by one rule (maybe a few rules), can I search through open tickets, select and close them all? I also can find all the notifications that created those tickets, can some process could match the mail with created tickets and close them automatically? We are running ITSM 1.2.3 (otrs 2.3.4). -- Matus UHLAR - fantomas, uhlar@fantomas.sk ; http://www.fantomas.sk/ Warning: I wish NOT to receive e-mail advertising to this address. Varovanie: na tuto adresu chcem NEDOSTAVAT akukolvek reklamnu postu. I drive way too fast to worry about cholesterol.