Hello Juan, You can configure the response format in "Ticket::Frontend::ResponseFormat", via SysConfig. Regards, Elva On 3/28/2011 9:48 AM, Juancho - wrote:
Hi there!!!!!!! Ive created some "answers" to reply to the client and linked them to the queue. The problem is that when u have a large ticket, what I wrote in answer always is at the end of the ticket. Can this be changed to be at the beginnig?
Thanx in advance!!!!!
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-- Elva María Novoa del Toro Research & Development OTRS Lab, S.A. de C.V. Parque de Software, Módulo A1, Circuito Norte 100 Parque Industrial Zapotlan 2000 49000 Ciudad Guzmán, Jalisco MEXICO T: +52 33 4777 3861 I: www.otrs.com/ Incremente su eficiencia hasta un 30% - obtenga OTRS Help Desk 3.0: http://www.otrs.com/