I've encountered this on certain agents and I think I have it narrowed down to an issue with the email address in LDAP, but I could be wrong. Please let me know if you find a solution. Paul Cainkar _____ From: Parent, Cyrille [mailto:Cyrille.Parent@ppcc.edu] Sent: Monday, April 25, 2005 7:59 AM To: User questions and discussions about OTRS. Subject: [otrs] notification to agents not working Using ver. 1.2.4 on windows. I cannot get the notification to agents to work. Notifications (auto responses, etc...) to customers work no problem. But for agents, even though I select the custom queues and set the preferences to notify me on all new and move tickets into my custom queues, nothing gets sent. Ideas anyone???? Cyrille Parent Assistant Director, IT Support Services Pikes Peak Community College 5675 S. Academy Blvd Colorado Springs, CO 80906 Voice: 719 540 7433 Fax: 719 540 7527