Hi Boris, On Mon, Aug 25, 2003 at 04:45:18PM +0200, boris@namebay.com wrote:
Again me. I have an another option who seems do not work : Unlock timeout. I enter 15 (for 15 minutes). Then when i Lock a ticket and do not answer to it, 15 minutes after i locked it it do not unlock the ticket.
Does i miss something ?
The unlock stuff is done by cronjobs (http://doc.otrs.org/1.1/html/cronjob.html). The default unlock cronjob is running every hour (var/cron/unlock). If you need the interval shorter, change it and reload the cronjobs (rcotrs restart or as otrs user "bin/Cron.sh restart").
-- Boris Fernandez SAM NAMEBAY http://www.namebay.com Fax : +377 97 97 21 13
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972